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What is Live Chat Software?
Live Chat Software in terms of an e-commerce aspect is software used by online businesses for their company representatives to communicate with their web site visitors in real-time.
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What is an ASP (application service provider)?
An "ASP" or Appplication Service Provider (other related terms include "SaaS" or Software As A Service, On-Demand) is an online network that is accessible through the Internet instead of through the installation of software. It is quickly integrated with other Web sites and the services are easily implemented and scalable. An example of an ASP is iHelpChat. Our licenses are based on a monthly, quarterly, or annual subscription model.
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What is 'Push Technology'?
An Internet technology that sends prearranged information to users before they actually request it. The user sets up a profile specifying the type of information that they require. An example of push technology used in iHelpChat is the URL hotkey feature. Using the hotkey feature, visitors can receive web pages that the operator sends to them. iHelpChat's Proactive Chat feature is another example of push technology as visitors receive chat requests that are initiated by the operator.
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How do I get started with iHelpChat for my web site?
Getting started with iHelpChat is very simple. Once you register for an iHelpChat account, you will be supplied with HTML/Javascript code to insert on your web site. Once your web pages have the code included, just log in as an operator and start taking chats. Since iHelpChat is a 100% hosted solution which requires no servers to configure, maintain, or update.
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What makes iHelpChat different from other live chat companies?
Live chat systems can become very complex and difficult to use. We've engineered iHelpChat so that anyone can use it, right when they first log into the system. All our interfaces (Visitor, Operator, Administrators) are web based, cross-browser and multi-operating system (OS) compatible, meaning you can use iHelpChat no matter if you are on Windows, Mac, or Linux!
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How much does AliveChat cost?
iHelpChat has 3 pricing models. For the licensing models, visit our home page.
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Can you do proactive chats and site monitoring with iHelpChat?
Yes, you can monitor visitors on your web site in real-time. You can also send 'proactive' chat invitations to those visitors.
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I have multiple web sites I would like to support. Is this possible with iHelpChat?
Yes, with iHelpChat's visitor tracking software, you will know which URL they are coming from, before you start any chat sessions.
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Can I host iHelpChat on my own servers?
No.
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I want my organization's version of iHelpChat to be hosted on a separate server. Is this possible?
Yes, Contact us for details.
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Is iHelpChat compatible with pop-up blockers?
Yes. Visitors, Operators, and Administrators need not to worry about pop-up blocking software disabling functionality of iHelpChat.
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Is iHelpChat compatible with Cookies?
Yes and No. For your web site visitors, if they disable cookies, you will not be able to track them via the site monitoring tool, but you can still initiate proactive chats. For the operator browser, we recommend enabling cookies.
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What operating system platforms and browsers is iHelpChat compatible with?
iHelpChat has been tested to work with Microsoft Windows 2000, XP, Vista, Linux, and Mac OS/X. The browsers that are compatible include the current versions of Safari, Firefox, Netscape, and Internet Explorer.
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