Chat History

Saves all your chat sessions and reviews chats online.

Operator Groups

Creates different groups for your organizations and assigns one or more operator to handle requests from that group.

Visitor Information

Analyzes your website traffic by other data of visitors, such as location, operating system, language, browser, etc.

Referrer and Entry URLs

Analyzes where your visitors come from and the search engines they use to find your website.

Visitor Filter

Filters website visitors you would like to find out by various combinations of conditions.

Visitor IP Blocked

Blocks IPs of some vicious visitors. When blocking one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Email Signature

Support add a live chat button to email signature in Outlook Express.

Unicode Support

Supplies different language platforms of your choice, so you meet the diverse needs of your visitors.

HTML Message Chat

Allows to use HTML formatting in your text chat, such as changing the fonts, adding links, adding Graphics, etc.

Customizable Buttons

Uploads Graphics of chat buttons or creates your own design and replaces them to use for both online and offline buttons.

Visitor Contact

Queries visitor's contact information by VID.

Proactive Invitation

Invites visitor to chat automatically.

Auto-Invitation Visitor

Auto invites website visitor when the visitor browses website exceeding the set time.

One Visitor Multi Operator Chat

One visitor chats with more than one operator.

Multi Operator Chat

Operators in different or same departments chat with each other.

Transfer Chat

Operator transfers chat to another if operator may not be equipped to answer a question or inquiry.

Typing Indicator

Displays if visitor or operator is typing currently.

Spell Checker

Checks your spelling when you are typing. Shows red wave lines under the misspelled words.

Push Graphics (WebPages)

Pushes Graphics or webpages to visitor. Visitor only clicks the URL to browse.

Knowledge Base

Enables adding & changing problems from visitors and solutions from our knowledge base in server, then stores, sorts and sends to visitor instantly.

Canned Messages

Allows you to input and stores your most frequently used messages to send to users easily and without costly delays.

Support Ticket System

Allows you to answer questions from visitors who leave messages to the system when operators are off-line, and sorts them to departments that visitors choose.

Company Banner/Logo

Uploads your own Graphics in the chat dialog box.

Skype to Phone

Supports direct calls to visitors if there is a visitor provides a phone number during a chat.

Chat Statistics Report

Helps operators to monitor all chats quality from different statistic data, including Success Chat Report, Missing Chat Report, Operator Statistics Report, Operator Login Report, and Chat History.

Visitor Traffic

Monitors visitors' daily and monthly website traffic according to the page view and unique IP by which visitors browse.

Visitor Footprint

Reviews all web pages that visitor has ever browsed.

Search Keyword Analysis

Makes statistics about which keywords visitors use to find and browse your website.

Keyword Match

Input the keywords and match with those from visitors, which can make operators find out hot prospects faster.

Chat Survey

Makes surveys before and after chats, by which operators investigate visitors' problems or satisfaction about products and services.

Valuable Visitor Identification

Identifies visitors who ever browse the website or some important pages. Operators can search the visitors who use keywords that match with the ones operators pre-set and find out VIP visitors. Also identifies visitors who chat with operator before.

Temp File Upload

Supports visitors to transfer files to operators.

SSL

A SSL (Secure Sockets Layer) encrypts your chat data with visitors, ensuring no one can intercept your critical dialog.