To understand how to use iHelpChat, please read the following User Manual as well as the FAQ page.
If you have any questions or suggestions, please contact us. We will get back to you as soon as possible.

User manual
Firstly, open the application of operator.
a. Open a chat window in your web pages

1. Click on the button called "Set Up".
2. Select the menu called "Generate Chat Button HTML...", and a window will appear.
3. In the window called "Generate Chat Button HTML..." , click the "Copy to Clipboard" button, then the provided chat button HTML is copied to the clipboard "Chat Button HTML" that is on the left side of the "Copy to Clipboard" button. This is just copied once. If you try again, there is no need to copy to clipboard any longer.
4. Paste the Chat Button HTML into the source of your web page(s) in each location where you wish to have a chat button appear
5. Choose the style, sample, and picture you prefer to display the chat button in the web page.
6. Click on the button called "Open Test Page", for operator to check the function of the button "Copy to Clipboard".

b. Start a visitor chat window

1. In the web page of chat button HTML, click on the chat button displayed, and then the visitor chat window web page appears.
2. There is a bell flickering in iHelpChat logo on the toolbar and shows a hint "Visitor Browsing!", also the "Visitor" logo shows under the "Calling" folder in the "Visitor List ", indicating that you have a visitor wanting to chat with you. If there are more than one chat windows in the operator's chat application, once there is a calling from visitor or other operator, the chat logo in the channel multi line will flicker.
3. Hit the right key of your mouse on "Calling" folder or "Visitor" logo, select "Ignore Browsing" to hide the visitor's information.